Store Policy

Welcome to Wigs by Rami! We strive to provide you with the highest quality wigs and exceptional customer service. Please review our comprehensive store policy below to ensure a smooth and satisfactory shopping experience.

Shipping Policy

Processing Time:

• Orders are processed within 1-2 business days after payment confirmation.

Shipping Time:

• Our standard shipping time frame is 3-5 business days within the continental United States.
• For international orders, shipping times may vary based on the destination.

Shipping Rates:

• Shipping rates are calculated at checkout based on your location and the shipping method selected.

Order Tracking:

• Once your order is shipped, you will receive a confirmation email with tracking information to monitor the delivery status.

Shipping Address:

• Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses.

Return and Exchange Policy

No Returns or Refunds:

• Due to the nature of our products, we do not accept any returns or offer refunds once the order is received. All sales are final.

Order Issues:

• If you receive a defective or incorrect item, please contact our customer service team within 7 days of delivery. We will work with you to resolve the issue promptly.

Cancellation Policy

• Once your order has been received, it cannot be changed or cancelled. 

Product Quality Guarantee

• We stand by the quality of our wigs. If you receive a defective or incorrect item, please contact us within 7 days of delivery for a resolution, including a replacement.

Customer Support

• For any questions or concerns, please contact our customer support team at wigsbyrami@gmail.com. Our customer service hours are Monday to Friday, 9 AM to 5 PM EST.

Thank you for choosing Wigs by Rami. We appreciate your business and look forward to providing you with exceptional products and service!